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Professional Services
IT Services & MSPs
Instant Support. Always On.
AI help desk for IT service providers and MSPs. Handle support tickets, triage emergencies, and route issues to the right technician automatically.
76%
Tickets auto-categorized
12 min
Faster first response
$120K
Saved on Level 1 staff
99.8%
SLA compliance
Challenges Facing IT Services & MSPs
We understand the unique pain points of your industry.
After-hours server outages require immediate response but 24/7 NOC costs $150K+/year.
Level 1 support tickets waste engineer time on password resets and basic troubleshooting.
Client calls interrupt billable project work and reduce productivity.
Manual ticket creation delays issue resolution and frustrates clients.
SLA response times (15-min, 1-hour, 4-hour) require constant monitoring.
How We Solve It
Industry-specific AI solutions that understand your business inside and out.
Automated Ticket Creation
AI captures issue details, creates tickets in your PSA, and assigns to appropriate technician based on skills and availability.
Priority Triage
AI assesses urgency (P1: Server Down to P4: Training Request) and escalates critical issues immediately to on-call engineer.
Self-Service Support
AI walks clients through common fixes (password reset, printer setup, VPN connection) without creating tickets.
SLA Monitoring
Never miss SLA commitments. AI tracks response times and escalates if deadlines approach.
Industry-Specific Features
Everything you need to automate customer interactions in it services & msps.
Integration with ConnectWise, Autotask, Kaseya
Multi-tenant client management
Escalation workflows by priority
Knowledge base integration
After-hours emergency routing
Client-specific greeting and branding
Technician dispatch optimization
SLA compliance tracking
"We support 150 clients across 3 time zones. The AI handles after-hours calls, creates tickets with perfect detail, and escalates emergencies instantly. Our engineers can finally sleep."
David Kumar
TechShield MSP
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