FAQ | Frequently Asked Questions | Capture Client

Question 1

What is Capture Client?

Accepted Answer

Capture Client is an all-in-one growth platform that combines AI Voice Agents, Google & Facebook Ads management, built-in CRM, and real-time analytics to help small businesses automate lead generation and capture more clients.

Question 2

Who is Capture Client for?

Accepted Answer

Capture Client is designed for small to medium-sized service businesses including HVAC, plumbing, dental practices, law firms, real estate agencies, and any business that needs to generate and manage leads effectively.

Question 3

Do I need technical skills to use Capture Client?

Accepted Answer

No technical skills required! Our platform is designed to be user-friendly and intuitive. Plus, our team provides full onboarding and ongoing support to ensure your success.

Question 4

How do AI Voice Agents work?

Accepted Answer

Our AI Voice Agents use advanced natural language processing to answer calls, understand customer questions, qualify leads, book appointments, and handle routine inquiries—all while sounding natural and professional.

Question 5

Can the AI Voice Agent handle multiple calls at once?

Accepted Answer

Yes! Unlike human receptionists, AI Voice Agents can handle unlimited simultaneous calls, ensuring you never miss an opportunity even during peak hours.

Question 6

What languages do AI Voice Agents support?

Accepted Answer

Currently, our AI Voice Agents support English with natural-sounding voices. We're actively working on adding support for Spanish and other languages.

Question 7

What happens if the AI can't answer a question?

Accepted Answer

If the AI encounters a question it can't answer, it will politely collect the caller's information and route the inquiry to your team for follow-up. All conversations are logged in your CRM.

Question 8

Do you manage both Google Ads and Facebook Ads?

Accepted Answer

Yes! We provide professional management for both Google Ads and Facebook/Instagram ad campaigns. We'll create, optimize, and monitor your campaigns to maximize ROI.

Question 9

How much should I budget for ads?

Accepted Answer

Ad budgets vary based on your industry, location, and goals. We typically recommend starting with at least $1,000-$2,000 per month for ad spend, plus our management fee. We'll work with you to determine the right budget for your business.

Question 10

How long does it take to see results?

Accepted Answer

Most clients start seeing leads within the first week of launching campaigns. However, optimal performance typically develops over 30-60 days as we gather data and continuously optimize your campaigns.

Question 11

Do you provide landing pages for ad campaigns?

Accepted Answer

Yes! We create optimized landing pages with lead capture forms that integrate directly with your CRM and AI Voice Agents.

Question 12

Can I import my existing contacts?

Accepted Answer

Absolutely! We make it easy to import your existing contacts from spreadsheets, other CRM systems, or email platforms.

Question 13

Does the CRM work on mobile?

Accepted Answer

Yes! Our platform is fully responsive and works seamlessly on desktop, tablet, and mobile devices. We also have mobile apps in development.

Question 14

Can my team collaborate in the platform?

Accepted Answer

Yes! You can add team members with different permission levels, assign leads, share notes, and collaborate on deals all within the platform.

Question 15

What integrations do you support?

Accepted Answer

We integrate with Google Calendar, popular email platforms, Zapier (for connecting to 5,000+ apps), and major payment processors. We're constantly adding new integrations based on customer feedback.

Question 16

What plans do you offer?

Accepted Answer

We offer three main plans: Starter ($97/month), Growth ($997/month), and Enterprise (custom pricing starting at $2,997/month). Each plan includes different levels of features, support, and capacity. Visit our pricing page for full details.

Question 17

Is there a contract or can I cancel anytime?

Accepted Answer

We offer both month-to-month and annual contracts. Annual contracts receive a discount. You can cancel your month-to-month plan with 30 days notice.

Question 18

Are there setup fees?

Accepted Answer

Setup fees vary based on your plan and customization needs. Our Starter plan has a minimal setup fee, while Growth and Enterprise plans may have higher setup costs depending on the complexity of integration and customization required.

Question 19

What's included in the price?

Accepted Answer

All plans include the core platform (AI Voice Agents, CRM, Dashboard, Lead Forms), onboarding, training, and ongoing support. Ad management and ad spend are separate costs based on your budget and goals.

Question 20

How long does onboarding take?

Accepted Answer

Most clients are fully onboarded within 1-2 weeks. This includes platform setup, AI Voice Agent training, ad campaign creation, and team training.

Question 21

What kind of support do you provide?

Accepted Answer

We provide email support for all clients, priority support for Growth plan clients, and dedicated account management for Enterprise clients. We also offer a comprehensive knowledge base and video tutorials.

Question 22

Do you provide training?

Accepted Answer

Yes! All plans include comprehensive onboarding training. We also offer ongoing training sessions and resources to help your team get the most out of the platform.

Frequently Asked Questions

General

AI Voice Agents

Lead Generation & Ads

CRM & Platform

Pricing & Plans

Support & Onboarding

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